MAJORFailure Reference

MiniMax Hailuo Camera Shake Artifact — Refund Guide

Technical Classification

Parasitic Camera-Pose Variance

Parasitic Camera-Pose Variance occurs when Hailuo's diffusion model introduces unrequested high-frequency camera-pose noise. The temporal prior assumes some camera motion across frames; on prompts specifying static or slow-moving shots, this prior leaks through as involuntary jitter. Output looks like uncorrected handheld footage where a tripod was specified.

How to identify this failure

✕Unprompted jitter on tripod / static shots
✕High-frequency micro-shake at 5–8 Hz across frames
✕Slow pan rendered with handheld bobble overlay
✕Stable subject appears to vibrate against camera
✕Background edges show frame-to-frame parallax in static shots

Real generation examples

Prompt used

"Locked-off tripod shot of a vase on a table, no movement"

Failure observed @ 0:00 → 0:08

Camera jitters at ~6 Hz throughout the clip; vase appears to vibrate against background

Prompt used

"Slow smooth pan across a landscape, professional gimbal feel"

Failure observed @ full duration

Pan executes but with handheld micro-bobble overlaid; not smooth

Documentation strength

If you need to escalate

MEDIUM-HIGH — Hailuo support honours camera-stability refunds when prompt explicitly specified static or smooth motion.

AVA is a pre-purchase prevention tool, not a post-purchase recovery tool. Platforms generally do not guarantee credit refunds for output-quality failures; goodwill credits are at each platform's discretion. The strength rating reflects how well-formed your support ticket can be, not a promised outcome.

Prevention + documentation steps

01
Score your prompt before you generate
Run your prompt through AVA's pre-flight scoring against the Parasitic Camera-Pose Variance pattern. Green light = generate. Yellow/red = rewrite using the suggested fix before you commit credits.
02
Capture Generation ID + timestamp if it failed anyway
Find the Generation ID in the URL or share link. Note the exact time when the Parasitic Camera-Pose Variance first appears (e.g. "failure first visible at 1.2s"). Timestamped evidence is significantly stronger than a general complaint.
03
Use the correct technical term in your support ticket
Describe this failure as "Parasitic Camera-Pose Variance". This term maps to a recognised internal workflow in the support system and routes the ticket to the right team.
04
Submit via the correct support channel
Runway has no direct email intake. Pro+ plan: open the in-app AI Assistant (help widget bottom-right of app.runwayml.com), describe the failure with the technical term, attach evidence. Free/Standard plan: human support isn't available — your channel is Discord #community-help with @On Call - Moderators.

Frequently asked questions

Does Hailuo refund camera-shake failures?

Yes when the prompt specified static / tripod / smooth motion. Quote the prompt's stability language verbatim and timestamp the jitter onset.

Why does Hailuo add unwanted camera shake?

The temporal prior assumes some inter-frame motion. On static-prompt generations, this prior leaks through as residual jitter — most visible at the 5–8 Hz band.

Which Hailuo prompts are highest risk?

Tripod shots, locked-off compositions, slow gimbal moves, and any prompt where stability is critical (product shots, talking heads). AVA flags stability-critical prompts.

Score your prompt

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