MAJORFailure Reference

Hailuo (Minimax) Physics Collapse — Refund Guide

Technical Classification

Statistical Physics Prior Failure

Statistical Physics Prior Failure on Hailuo is the same class of issue as Kling — Minimax's model has no physics simulation step. The model is particularly weak on multi-object scenes and fluid dynamics. Hailuo support policy treats these as defects when timestamped and the prompt didn't explicitly request the impossible behaviour.

How to identify this failure

✕Object falls upward or stops mid-fall
✕Liquid pour discontinues
✕Two objects pass through each other
✕Character's feet float above the ground while walking

Real generation examples

Prompt used

"A child throwing a ball into the air"

Failure observed @ 0:00 → 0:03

Ball leaves hand, continues upward, exits frame — never falls

Documentation strength

If you need to escalate

MODERATE — Hailuo refunds clear physics violations on paid Pro tier output with timestamp evidence.

AVA is a pre-purchase prevention tool, not a post-purchase recovery tool. Platforms generally do not guarantee credit refunds for output-quality failures; goodwill credits are at each platform's discretion. The strength rating reflects how well-formed your support ticket can be, not a promised outcome.

Prevention + documentation steps

01
Score your prompt before you generate
Run your prompt through AVA's pre-flight scoring against the Statistical Physics Prior Failure pattern. Green light = generate. Yellow/red = rewrite using the suggested fix before you commit credits.
02
Capture Generation ID + timestamp if it failed anyway
Find the Generation ID in the URL or share link. Note the exact time when the Statistical Physics Prior Failure first appears (e.g. "failure first visible at 1.2s"). Timestamped evidence is significantly stronger than a general complaint.
03
Use the correct technical term in your support ticket
Describe this failure as "Statistical Physics Prior Failure". This term maps to a recognised internal workflow in the support system and routes the ticket to the right team.
04
Submit via the correct support channel
Runway has no direct email intake. Pro+ plan: open the in-app AI Assistant (help widget bottom-right of app.runwayml.com), describe the failure with the technical term, attach evidence. Free/Standard plan: human support isn't available — your channel is Discord #community-help with @On Call - Moderators.

Frequently asked questions

Does Minimax refund Hailuo credits for physics failures?

Yes for unambiguous violations. Open a ticket citing physics-prior failure with the generation ID and a still.

Why does Hailuo violate physics?

Minimax's diffusion model encodes physics statistically through training video — there is no underlying physics engine. Under fast motion or fluid scenes the prior produces wrong output.

How do I avoid Hailuo physics failures?

Prefer slow, single-object scenes. Avoid liquids and collisions in the prompt. AVA pre-flights physics-risk prompts.

Score your prompt

Score your prompt against this failure mode in 30 seconds

Paste your prompt and the platform you intend to use. AVA returns a red/yellow/green score against this specific failure mode plus a concrete rewrite if the risk is high.

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